Frequently asked questions

What types of Payment methods & Financing do you offer?
We offer a variety of payment methods and financing options depending on promotional period. Please contact us for more information regarding available options.
Your replacement windows will be installed within 4-6 weeks from the date that the final measurements are taken. The type of window being installed and type being removed help determine the amount of time needed to complete the job. On average each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
Smart Energy Solutions replacement windows come with a limited lifetime warranty for residential properties. Contact us or see our warranties page for more details.
When choosing any window or door, look for information that lists the product’s U-Value and R-Value. U-Values represent the amount of heat that escapes through a wall, window, roof or other surface. The lower the U-Value, the more energy efficient a material is. R-Values are the direct opposite and they measure an object’s resistance to heat flow. The higher a material’s R-Value, the lower its U-Value, and the less energy it will lose. An R-Value depends on the number of layers of glass in a window, what type of gas is between those layers, and whether one or more of the layers of glazing have been treated with a Low E coating.
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.